Overview.

Client

Say What You C

Industry

E-Commerce

Location

London, UK

Say What You C (SWYC), a ten-year-old retailer of customisable bags, jewellery and clothing, was on the verge of closure. RevSay What You C (SWYC) is an online retailer with a decade of experience, offering personalised bags, jewellery, and clothing. The business was in serious decline, with monthly revenue falling to just £8,000 and conversion rates lower than industry standards. Well-known competitors with massive social media audiences were dominating the market.Within 2 months of our marketing work, everything changed. Monthly revenue grew to £13,000, a 62.5% increase that showed the business had a strong future.

Key Results.

From decline to recovery in 2 months: Monthly revenue climbed from £8,000 to £13,000, securing the brand’s future and unlocking new growth opportunities.

Keywords ranking on first page of Google within Month 1

0 +

Enquiries generated monthly within first 3 months

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Average cost per lead within first 3 months

£ 0
Revenue Growth
+ 0 %
From £8K to £13K monthly in 2 months
This recovery restored stability and profitability, keeping a decade-old brand alive.
CTR on Meta Ads
0 %
60%+ monthly visitor growth achieved
Higher engagement and reach allowed SWYC to compete directly with larger, well-followed competitors.
Social Media ROAS
0 %
Achieved through targeted campaigns and optimised content.

Feedback from
our client - SWYC

"Tristan and the team have made a significant impact on the growth of our business in a short space of time."

Implementing SEO, website design and Meta ads, the whole process has been extremely efficient and explained in simplified terms. Allowing us to focus on the creative areas of the business which we are good at. We are very happy to work together and look forward to a successful future. Would highly recommend their services

Charlotte Holmes - Business Owner

Say What You C (SWYC)

Challenges.

SWYC was only 90 days from closure. Monthly revenue had dropped to £8,000, with a 1.2% conversion rate against a 2% industry benchmark. Competitors such as Stoney Clover Lane (567K followers) and Lily & Bean (480K followers) were dominating market share.

Without immediate action, a decade-old brand would have disappeared. The challenge was to restore revenue quickly, acquire new customers, improve conversions, and reposition SWYC as a strong competitor, all while showcasing their unique strength in personalisation.

What we did.

We launched a full marketing transformation that included strategy, paid advertising, search optimisation, content work, and website enhancements. Each element worked together to halt the decline, restore visibility, and build lasting growth.

Marketing Strategy

70+ page comprehensive report with 13 strategic sections

Photography & Video

Professional photography and videography services provided with dedicated studio shoots

Google SEO

Targeted keywords with 100,000+ monthly search volumes

Meta Ads

Meta campaigns achieved a 320% CTR boost and strong engagement.

Marketing Strategy.

We began by examining 10+ competing brands, from independent shops to international companies.

Our analysis revealed seven untapped market segments, including student shoppers, men’s gift items, pet-related products, and growth opportunities in European countries like Spain, the Netherlands, and Italy.

This finding shaped a new brand approach centred on uniqueness, inclusivity, originality, and genuine customer co

Website Optimisation.

We developed detailed proposals for website improvements aimed at better user experience and higher sales conversions. Our focus was closing the gap between SWYC’s current 1.2% conversion and the 2% industry benchmark.

Our suggestions included streamlined checkout steps, upgraded customisation tools, and excellent mobile design to capture the rapidly expanding mobile shopping audience.

Brand Positioning.

The brand felt outdated and was falling behind newer, trendier competitors. We modernised brand standards and social media guidelines to give it a fresh look. We also reshaped the purchase journey to be smoother and more effective, boosting conversion numbers.

Meta Ads (Facebook & Instagram).

Our Meta advertising campaigns produced impressive results. Click-through rates jumped by 320%, rising from just 1 in 100 users clicking to over 4 in 100. This meant lower costs to get customers, better user engagement, and enabled the business to scale profitably, reaching an average of over 10 daily sales.

Website visits also grew by more than 60% each month. By emphasising SWYC’s special personalisation strengths, the ads attracted high-quality buyers and helped grow the customer base.

CTR Uplift
0 %

Increased engagement and conversions, driving an average of over 10 sales per day

Website visitors
+ 0 %
Minimum month-on-month surge
Audience targeting
0 +
New profitable market segments captured

Social Media Marketing.

We handled SWYC’s social channels across all major platforms, creating a mix of product content and engaging lifestyle imagery. The approach built community around personalisation and creative expression.

Engagement rates shot up dramatically. Our findings showed SWYC could successfully compete with brands having hundreds of thousands of followers by creating excellent content and building genuine customer relationships.

Photography & Video.

Photo and video quality was a big issue. SWYC relied on poor-quality, inconsistent images that damaged conversions. We spent weeks on professional studio work to create a strong library of images and videos with proper styling and editing.

This gave them a lasting collection of assets, removed the need for ongoing photography work, and created a polished, professional brand image. Video content demonstrated the personalisation features, creating trust and engagement on Instagram, TikTok, and their online store.

Google SEO.

We rebuilt SWYC’s SEO foundation by improving site speed, structure, and keyword targeting. With over 10 years of trading experience, SWYC was well-positioned to capture high-intent traffic for custom bags, personalised jewellery, and bespoke accessories.

Organic traffic grew steadily month after month. Targeting 100,000+ monthly searches unlocked more than £30,000 in revenue potential, providing long-term visibility and stability.

Revenue growth
0 %

62.5% revenue growth in 2 months.

Search volume captured
+ 0 k
Combined monthly searches worth £30,000+ revenue potential

Google Ads.

We transformed a £455 daily ad spend into a reliable growth driver. Seven intent-focused campaigns, supported by A/B tested creative and continuous optimisation, fuelled results.

The biggest breakthrough came from improving conversion rates. Lifting performance from 1.2% to 2% unlocked an extra £18,200 in monthly revenue potential, a 127% profitability uplift.

Daily budget transformed
£ 0
Across 7 precision-targeted campaign sets
Revenue potential uncovered
£ 0

Monthly revenue achievable through improved conversion

Contribution to Turnaround
0 %

Revenue increase achieved within 4 months

Meta Ads (Facebook & Instagram).

Our Meta campaigns drove major improvements. CTR increased by 320%, rising from 1 in 100 users clicking to over 4 in 100. This lowered acquisition costs, strengthened engagement, and enabled profitable scaling, resulting in an average of over 10 sales per day.

Alongside this, website traffic grew by more than 60% month on month. By emphasising SWYC’s unique personalisation, campaigns consistently attracted high-quality buyers and expanded the customer base.

CTR Uplift
0 %

Increased engagement and conversions, driving an average of over 10 sales per day

Website visitors
+ 0 %
Minimum month-on-month surge
Audience targeting
0 +
New profitable market segments captured

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